IN WHAT CASES CAN I RETURN MY ORDER?
You can return the order if the shoes are not your size, if they don't fit you well, if you don't like them... without needing justification. If you have any questions regarding return cases, we recommend that you contact us at our customer service phone number +34 695 044 650 (calls and messages via WhatsApp) and at our email info@zeddea.com.</ p>
DO I HAVE TO NOTIFY THE STORE ABOUT MY WISH TO RETURN THE PRODUCT?
Yes. You must inform us of your decision to return the product(s) purchased in our store within 14 days. We recommend that you contact us at our customer service phone number + 34 695 044 650 (calls and messages via WhatsApp) and at our email info@zeddea.com.
IF I RETURN MY PRODUCT, WILL I GET MY MONEY BACK?
Yes. We will refund all payments, including delivery costs. We recommend that you read more about expense refunds in the "Consequences of withdrawal" section on this page.
WHERE DO I HAVE TO DELIVER THE PRODUCT I WANT TO RETURN?
Before making your return, we recommend that you contact us, either by email at info@zeddea.com or by phone/whatsapp at +34 695 044 650. Once you have informed us of your return, we will give the collection order to the carrier to remove the product from your home and send it to our address C/MONSERRATE GUILABERT VALERO,89-2 03205 ELCHE-Alicante-Spain.
For changes or returns you must contact us in advance by email, telephone or by filling out the form at the end of this page. We will carefully inform you how to proceed.
Phone:
+34 695 044 650
Mon.-Sat. 9:00 a.m. to 10:00 p.m. and Sun. 10:00 a.m. to 2:00 p.m.
Email:
info@zeddea.com
We will respond to you as soon as possible.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us at the postal address (Zeddea, C/MONSERRATE GUILABERT VALERO,89-2 03205 ELCHE-Alicante-Spain), by telephone (+34 695 044 650) or by email ( info@zeddea.com) your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, although its use is not mandatory. To comply with the withdrawal period, it is enough for the communication regarding your exercise of this right to be sent before the corresponding period expires.
CONSEQUENCES OF WITHDRAWAL
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive method). of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.
You must return or deliver the goods directly to us or to Zeddea, C/MONSERRATE GUILABERT VALERO,89-2 03205 ELCHE-Alicante-Spain, without any undue delay and, in any case, no later than within a period of 14 calendar days. from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired. You must assume the direct cost of returning the goods.
It will only be you responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.
We provide you with a Withdrawal Form below, in case you wish to terminate the contract.